Updates

OFFICE REOPENING

OFFICE REOPENING We are reopening our office to foot traffic! We ask anyone coming in to comply with current CDC recommendations such as: continuing to wear a mask and social distancing if you are not fully vaccinated, and staying home if you have any COVID-19 symptoms. Effective May 24, 2021, we will begin our summer schedule.  Our West Liberty office will be closed daily over the lunch hour, 12:00-1:00pm, until further notice. Our West Branch office will be closed for...

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EMERGENCY BROADBAND BENEFIT PROGRAM

EMERGENCY BROADBAND BENEFIT PROGRAM The Emergency Broadband Benefit Program for discounted internet service is now open! Apply today! As a participating provider, Liberty Communications is proud to offer discounted monthly internet service to eligible customers through the FCC’s Emergency Broadband Benefit Program. Here’s what you need to know and how you can apply: This program is a temporary emergency federal government benefit program operated by the FCC, not by Liberty Communications. The program will last until funds are exhausted or...

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Mandatory 10-Digit Dialing Coming to the 319 Area Code

MANDATORY 10-DIGIT DIALING COMING TO THE 319 AREA CODE The Federal Communications Commission (FCC) has adopted a three-digit number, 988, to be used to reach the National Suicide Prevention and Mental Health Crisis Lifeline starting July 16, 2022.In order for 988 to work in the 319 area code, 10-digit local dialing must first be implemented, and you will need to change the way you dial local calls. WHAT IS THE NEW DIALING PROCEDURE? To dial all local calls, you will...

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Blast From the Past

Remember your friends & neighbors from our very first season? As we get ready to launch the 5th season of The People You Know (you were keeping count, right?), we thought it would be fun to take a quick look back at the friends we met over the years starting with our 1st season.   WATCH NOW! Stay tuned for The People You Know–Season 5 What can you expect to see?More of the great folks with whom you share your...

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Remove Your Own Battery

When you signed up for service, we were required to provide a backup power source regardless of whether the backup power source served a purpose or not. Since then regulations have changed. We no longer have to provide a backup power source, and the batteries we placed have begun to reach their end of life. Often, this will cause an interruption in service. To avoid a service interruption, we created video and written instructions to walk you through removing your...

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Upload Speed Increase

What is upload versus download speed? Upload speeds are used when sending information from your device to another location on the internet. You need higher upload speeds to reduce freezing and buffering for livestreaming, video chatting and gaming. Download speeds decide how quickly information can travel from the internet to your home. If you’re browsing the web, watching Netflix, or downloading files that information comes through a connection into your house. Why is a faster upload speed good news for me? Your...

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June 2 Covid-19 Update – West Liberty Office Reopening

Office Reopening June 3rd/Reaperture de oficina 3 de junio Liberty Communications is watching the news about COVID-19 carefully and looking to local and state authorities for guidance in how to keep our employees and customers safe. As an essential business, we never stopped serving customers, but we did modify our daily operations. We are now ready to move towards normal operations and want to share what that means to you. The Liberty Communications office is now open As businesses in...

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May 15 Covid-19 Update – A Reminder to Pay What You Can

Liberty Communications is aware of the financial burdens many of our customers are experiencing in these difficult times. If you are facing financial hardship, we want to help. We have created a pay-what-you-can option in order to prevent an unwanted discontinuation of your current service. As making ends meet may be harder than usual, we are making it possible to delay the full payment of your monthly statement and instead pay a minimum of $20 per month until the current...

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April 16 Email Delivery Issue Update

Lcom.net users, We are aware and very disappointed that Gmail continues rejecting email from Lcom.net email servers. We have filed a complaint with the Iowa Attorney General’s Office asking for assistance in finding a Google employee with Gmail system administration access to resolve their blocking of Lcom.net mail.   We have followed all Google guidelines to have the block lifted. Google instructions state that the restoration process is automatic and that the block will be lifted at some point in...

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April 10 Covid-19 Update – Pay What You Can

Liberty Communications is aware of the financial burdens many of our customers are experiencing in these difficult times. If you are facing financial hardship, we want to help. We have created a pay-what-you-can option in order to prevent an unwanted discontinuation of your current service. As making ends meet may be harder than usual, we are making it possible to delay the full payment of your monthly statement and instead pay a minimum of $20 per month until the current...

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April 2 Covid-19 Update

To our valued customers: At this challenging time, we are seeing the qualities that make living in West Branch and West Liberty special. People are stepping up to support each other and looking beyond themselves as they serve others. The communities we serve are strong, and together we will all get through this challenging and unprecedented situation. At Liberty Communications, our top priorities right now are: Protecting the health of our customers, employees, and communities. Ensuring that our network and...

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March 26 Email Delivery Issue Update

Update Regarding Email Delivery Issues to Google/Google Hosted Accounts. Several Liberty Communications email subscribers have reached out over the last two weeks to report issues with sending Lcom.net emails to Gmail as well as Google hosted email accounts. We regret to report that, despite our best efforts to resolve the issue, Google continues to block emails from some of our customers. We understand the timing of this problem is particularly unfortunate given the increased need for communications and we are...

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March 20 COVID-19 Update

STRONGER TOGETHER Like you—and everyone in our nation and across the world— Liberty Communications is watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation. As your trusted local provider, our priority is taking care of you as you navigate this trying time. Our focus is on the health of our customers and our employees during this...

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March 20 Email Delivery Issue Update

Update Regarding Email Delivery Issues and Scam Emails Last week several Liberty Communications email subscribers received fake emails regarding Lcom.net email account status. The malicious emails were not sent by Liberty Communication and asked recipients to click on a link and share account information. Several users shared account username and password via the link in the email. With recent tensions surrounding Coronavirus (COVID-19), there is a marked increase in scam attempts. The scam attempts are very convincing. Please use the...

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March 17 COVID-19 Update

March 17th – COVID-19 RELATED OPERATIONAL CHANGES FOR LIBERTY COMMUNICATIONS CUSTOMERS Liberty Communications is here to provide connections and service for our customers. The doors of our offices will be locked to foot traffic, but we will be at work and on call, as always. We need to protect you and ourselves so that we are available to increase bandwidth, take support and service calls, and determine if we have to make a visit to drop off equipment or actually...

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March 13 COVID-19 Update

COVID-19 UPDATE We are committed to the well being of our customers, our employees, and our community/communities. As the Coronavirus situation continues to evolve, we rely on health and safety information from experts to ensure the decisions we make are consistent with local community, state, and federal standards. In the event it becomes necessary to close our business offices, we are planning for continuity and evaluating how to best serve our customers in this unique time. We will strive to...

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